• Membership

  • What is the Kahaani Online Membership?

    The Kahaani Online membership gives you access to all our episodes, which are currently available on the platform as well as all future episodes, In addition to this, you will also get unlimited access to the latest episodes, live workshops and special sessions.

    We offer 3 plans for Premium membership:
    a) A discounted yearly plan for Rs. 2000 (for 365 days)
    b) A half yearly plan of Rs. 1000 ( for 182 days)
    c) A monthly plan for Rs. 199(for 30 days)

    All our subscription plans are non-refundable. Upon signing up, all content will be free to view for all members for the first 30 days.
    Please note that the premium videos that we offer are subject to streaming rights available with us.

  • How do I sign up?

    Subscribe in 3 easy steps on Kahaani Online and enjoy the service on web and Apps.

    1) Go To online.kahaanifestival.com/join From Any Browser.
    2) Click on a plan to view what it offers and select a plan as per your need.
    3) Register With Your Email ID And Password.
    4) Enter your payment details.

    And you're done!

  • What is the validity of the membership?

    Your membership is valid as long you don't cancel it. Your membership may only get interrupted in case your payment is disrupted due to credit card expiry or third party payment process failure. If we make any changes in the structure of the membership, we will inform you before we roll out the changes.

  • Are there any restrictions on my membership?

    At this point in time, only one premium video is playable from one subscriber account. This is to ensure that your premium membership is not misused.
    In case you see an error that says you are trying to access premium videos from more than one device, please check if you are already streaming another premium video at the same time from another device. To continue watching the current video, make sure you have stopped the earlier video. Refresh on current device to continue watching the premium video.

  • What are the system requirements necessary for membership?

    Premium content works best on:

    • Google Chrome v75.x
    • Mozilla Firefox v70.x
    • Microsoft Windows 7 or above / MAC OS 10.2 or above
    • JavaScript and Cookies enabled.

  • Privacy

  • What is DRM and how does it affect me?

    DRM stands for Digital Rights Management. Our premium content is DRM protected. DRM protection ensures that the content cannot be copied, transferred or modified in any way.
    To watch DRM protected videos you will need a valid subscription and a device/application that supports DRM.
    Our DRM protected content will not play on browser tabs that are in incognito/private mode as this mode prevents Kahaani Festival from streaming video in a secure environment. To ensure that you are able to enjoy this content, please playback from a browser tab in standard mode.

  • Billing

  • How am I getting billed for my subscription?

    Kahaani Online Series membership is a recurring subscription service. Membership charges are billed at the beginning of each billing period. Membership charges for the monthly, half yearly and annual plans are non-refundable.
    If you would like to know your billing cycle or view payment history, please Click Here.

  • What are the different payment methods available for the membership?

    We currently support recurring subscription through credit cards and select debit cards.

    You need to provide your credit card details in order to let us charge you for your membership every month. We do not store your credit card details. Since this membership is for India only, we only accept credit cards issued by India-based financial institutions.
    All our subscription plans are recurring in nature. Once you start your membership, you authorize us to deduct payments automatically from your credit card.
    If you wish to stop the payments and cancel the membership, please follow the answer to the respective question in this section.

  • Are charges inclusive of taxes?

    Yes, your membership charges are inclusive of taxes.

  • How do I review my payment history on the Kahaani Online Series?

    You can see your billing history by clicking on 'View Transactions' in Dashboard section. You will also be able to access invoices for all successful payments from this section.

  • How do I update my billing information?

    Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

  • How do I cancel my recurring subscription?

    Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

  • My credit card is being declined.  Why is that?

    Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

  • Account

  • How do I reset my password?

    On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

  • How do I change my password?

    Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

  • My video does not playback smoothly. How can I fix this?

    Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

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